FAQ's

What can I expect?In a physiotherapy consult we start by taking a thorough history (questions regarding your current condition and past medical history) and discussing your health goals. We then perform a detailed physical exam as guided by the history. The physical exam is very important as it allows us to form an accurate working diagnosis and guide your treatment options. Finally we will work with you on a treatment plan to achieve your goals.
How much will it cost?The rates will very depending on the practitioner you see and the level of experience, qualifications and specific skills training they have in that field. Rest assured you will receive a top quality service regardless of the practitioner you see at Physio Science.
As a guide our prices range from $90 short follow up consult to $150 long initial consult with our most highly qualified physiotherapist.
We believe our prices are fair based on the amazing training, hard work and attention to detail that our physios provide. We feel that everyone should have access to high quality health care and if price is a barrier, please read our FAQ's on the Medicare rebate for physiotherapy, private health insurance and pensioner/concession rates.
Are pensioners and concession rates available?Yes. Pensioners receive a $10 discount and $5 for concession card holders.
How many sessions will I need?This will very depending on the type and extent of your injury. No two injuries are the same but the physio should give you an idea of how long things will take after your first session. You will NOT need routine sessions for "maintenance".
Do I need to bring my scans?You don't have to, but any relevant scans you have would be helpful. It is important to remember that there will always be findings on scans … even in pain free people! Our job is to interpret these and match the relevant findings to your symptoms
Do I need a scan?No/maybe. Unless we are looking for a fracture or something very serious, we will rarely send you for a scan on or before the first consult. The physical tests that we use as health practitioners have frequently been shown to be as good or in some cases better than medical imaging for picking up pathology or sites of pain. These tests often give us more than enough information to figure out your health concern.
Will Medicare cover my session?If you hold an EPC (Enhanced Primary Care) referral or Medicare plan for physio; Medicare will partially subsudise up to 5 consults in a calander year. The minimum contribution is around $52 per session. Please note that you do not need to use all 5 sessions at once as they can be used at a later date.
Do you treat workers compensation or CTP insurance?No. At this stage we do not treat work cover and CTP claims. We would love to be able to help more people, however we find that we are endlessly bogged down with paperwork associated with these claims and it takes away from our ability to treat other patients. If you are a current patient and your case has become WC or CTP, please speak to us and we will sort something out.
Do I need a doctors referral?No. Physiotherapists are primary contact practitioners. You only need a doctors referral if you are under a Medicare plan. We do however appreciate any correspondence you may have from your doctor, specialist or allied health professional.
Do you cover DVA?Yes
Is there onsite parking?Yes, there is onsite parking at the rear of the practice and plenty of street parking.
Do you do home visits?Not at this stage but we may in the future.
Are you NDIS providers?Not currently as the system has recently been overhauled. We can see people with independent management approval.
Privacy Policy 

The Facial Physio | Privacy Policy

 

About this policy

 

The Facial Physio Pty Ltd ACN 618 324 388 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used.

 

We are an APP Entity as defined in the Privacy Act 1988 (Cth) (the “Act”). This privacy policy is aligned with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act) and describes the way that we may collect, hold and disclose personal information.

 

This Privacy Policy applies to our websites www.physio-science.com.au  and www.facialphysio.com.au ( the “Sites”) which are  operated by us, and to the products and services provided by us.

 

In this policy

Personal Information” means any information that may identify you, or by which your identity might be reasonably determined.  The information you provide us may include, amongst other things, your name, address, email address, and phone number. 

 

Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.

 

Collection

To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address and contact phone number, your business or company name; your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details. We may also collect details of conversations we have had with you or any other information relevant to us. We may collect a video record of any virtual consultations with you where we provide you with our services.

We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.

We automatically collect through our Sites, information that is often not personally identifiable, such as the website from which visitors came to our Sites, IP address, browser type and other information relating to the device through which they access the Sites. We may combine this information with the Personal Information we have collected about Customers.

Use & Disclosure

Personal and Sensitive Information collected by us will only be used and disclosed for the purpose for which it was collected.  This includes maintaining your account and contact details, providing you with our products and services and processing payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services.

 

We may from time to time use Personal or Sensitive Information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to effectuate or enforce a transaction, procuring advice from legal firms, auditors and other consultants.

 

We may also use and share aggregate or non-personally identifying information about customers for market analysis, research, marketing or other purposes.

 

We will not disclose, sell, share or trade your Personal or Sensitive Information to any third parties.

We may provide health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or any other reason permitted by law.

Access & Accuracy

 

You can access and/or correct information we hold about you at any time by contacting us at info@facialphysio.com.au.  We encourage you to contact us to keep your Personal Information up to date.

 

We will respond to your request to access and/or correct your Personal or Sensitive Information within a reasonable time.  We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in storage. 

 

If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information.  We will respond to your request, setting out the reasons for our refusal in writing.

Storage & Security

We will take reasonable steps to protect your Personal and Sensitive Information from misuse, loss, unauthorised access and modification or disclosure.  We use commercially reasonable physical, technical and administrative measures to protect Personal Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Sites.

Despite taking appropriate measures to protect Personal and Sensitive Information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk. 

If we no longer require the use of your Personal information, we will take reasonable steps to destroy or permanently de-identify it.

Personal and Sensitive Information may be stored electronically through software and/or third party data centres, which may be located overseas, or in physical storage at our premises or third party secure storage facilities.

You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.

Data breach notification scheme

If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme.  If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable.

If the breach relates to the My Health Records Act, we may disclose your Personal Information to the My Health Records System Operator under s 73A of that Act.

Identifiers

An identifier is a unique number assigned to an individual to identify them.  Identifiers include Medicare Numbers and Tax File numbers. We will not adopt as our own any identifier of you, or use or disclose an identifier of you which has been assigned by a government agency, unless permitted under the Act.

Career Applications

Employment applications and resumes collected by us are safely and securely stored and only used for the purposes for which they are collected.

 

Cookies, web beacons and analytics

 

When you interact with our Sites, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs) and similar technologies to track site visitor activity and collect site data. We may combine this data with the Personal Information we have collected from Customers. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, an information about your visit such as the services and/or products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our Sites.  If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.

 

Third-party websites

 

At times, our Sites may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

 

Marketing emails

 

We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services.  If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you an email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your Personal or Sensitive Information to other organisations for the purposes of direct marketing.

 

If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

 

Consent to international transfer

 

We may transfer your Personal Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing.  We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially similar to the Australian Privacy Principles.

 

Changes to this policy

 

We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Sites - you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed below. Your continued use of any of our Sites and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal or Sensitive Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Sites, or where practical, by emailing Customers. This policy current as of 15.4.19

 

Complaints and Enquiries

 

If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our privacy policy, please contact us on (08) 7200 7714 or lodge your complaint in writing to:

 

The Facial Physio

Attn: Privacy Officer

P.O. Box 3583

Wareemba 2046

 

or at info@facialphysio.com.au

 

If you are not satisfied with our response you are entitled to contact the Federal Privacy Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissions, GPO Box 5218, Sydney NSW 1042.